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Upward Communication: Strengthening Voices in Agriculture

Writer's picture: Claudia MitchellClaudia Mitchell

In today's rapidly evolving workplace, the ability to communicate effectively up the hierarchy is more critical than ever. Whether you're an entry-level employee or an experienced manager, understanding the nuances of upward communication can significantly impact your professional relationships and the overall health of your organisation.


In my consulting work, the theme of upward communication is a challenge that many people face. This theme is a core subject I work on with teams and individuals. In this post I will explore practical strategies for employees aiming to raise concerns or provide feedback to their managers. I will provide strategies for managers striving to create an environment that encourages open and honest communication.


For Employees: The Art of Speaking Up


1. Choose the Right Moment

Timing can be everything when it comes to communicating up. Look for moments when your manager is more receptive and not overwhelmed with their own deadlines or stressors. This might be during a scheduled one-on-one meeting or a casual check-in.


2. Prepare Your Message

Clarity and preparation can turn a potentially difficult conversation into a productive dialogue. Outline your key points in advance, focusing on specific examples and proposing solutions, not just problems.


3. Practice Empathy

Understanding your manager's challenges and pressures can help frame your message more effectively. Approach the conversation with empathy, recognising the mutual benefit of your feedback or concerns.


For Managers: Fostering a Safe Space


1. Lead with Openness

Creating a psychologically safe space begins with how you, as a manager, approach communication. Be open to feedback, show vulnerability, and regularly encourage your team to share their thoughts and concerns.


2. Actively Listen

Active listening goes beyond hearing words; it's about understanding the message's essence. Acknowledge the feedback you receive, ask clarifying questions, and express gratitude for the input.


3. Provide Constructive Feedback

Feedback is a two-way street. Providing constructive, regular feedback helps build trust and shows that communication is not just encouraged but acted upon.


Conclusion: The Power of Mutual Understanding

Communicating up effectively, as an employee or a manager, hinges on mutual understanding and respect. Whether we find ourselves in the role of a listener or a speaker, the courage to speak up and the willingness to listen can transform challenges into opportunities for growth. Remember, the most impactful changes often start with a conversation.

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