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Mastering the Art of Feedback: Navigating Challenging Conversations

Writer's picture: Claudia MitchellClaudia Mitchell

This month, we’re delving into the art of feedback, a crucial skill for managers and leaders. Despite the common apprehensions associated with giving feedback, it is an essential tool for team development, providing a clear understanding of contributions and preventing underperformance.



Why Feedback Matters

Avoiding feedback conversations puts your team at risk of disengagement, underperformance, and dysfunction. It is a critical skill for managers and leaders and is essential for team development.


Types of feedback: positive and constructive

Positive feedback provides a confidence boost - highlighting what the person has done well. This type of feedback builds commitment and encourages. Positive feedback is great for someone new to your team to help them stay optimistic and take on challenges.


Constructive criticism helps people unlock their full potential and to strive toward growth and development. When delivered effectively, constructive criticism is great for more advanced people in their work.


Knowing when to use each is key. Positive feedback boosts confidence, while constructive criticism provides a roadmap for improvement.


Tools for delivery

Build and foster trust with your team - this is foundational.


Reflect on your intentions for giving the feedback. Is your intention to help your team members grow and develop? When preparing for these conversations, reflect on what you hope to achieve and what impact you’d like to have on them.


Use a collaborative mindset. Invite your team member to take on a problem-solving, solutions-focused process. You can ask questions such as: what are you taking away from this conversation? What steps would you like to take?


Sidestep stress-induced responses. "Can I give you some feedback?" – a question that can induce stress. When stress responses kick in, feedback absorption becomes difficult. Timing is critical, and being mindful of the environment you are in. Are you providing a mutual environment that evokes less threat?


Focus on facts and avoid emotionally charged responses. Rehearse your approach. Remember, it's not just about giving feedback; it's about creating an environment where growth and improvement thrive.


Show your team that you are a partner in their growth and achieving their goals.


Encourage a culture of open communication. As a leader, it is essential to seek feedback from your team. This can be done by asking the team for advice or opinions. Encourage an environment of Psychological Safety where your team can express themselves openly.


If you are looking to master your skills in having difficult conversations, check out our services page and contact us today.




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